Why do Governments Need ServiceNow Cybersecurity and Compliance With SecOps and GRC?

Why do Governments Need ServiceNow Cybersecurity and Compliance With SecOps and GRC?
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Cyber threats have become extremely common and have grown in audacity since the last decade. Nations have been investing heavily in developing their cyber defensive and even offensive capabilities. Cybercriminals known to target individuals for petty amounts are now targeting large corporations as well as entire governments. Cyberwarfare is a frightening term coined to describe a country’s digital attack to cripple another country’s infrastructure. In light of this, ServiceNow Security Operations (SecOps) and Governance, Risk, and Compliance (GRC) modules have distinguished themselves in their capability to thwart cybercriminals.

In this blog, we will talk about some of the most audacious cyberattacks and how the ServiceNow platform can help. So, if you’re a government official, read on to learn more about how cyberattacks can bring down key infrastructure.

Major Cyber Attacks on Government Infrastructure

Triconex Controller Attack at Saudi Aramco

Triconex controllers are industrial control systems manufactured by the French giant Schneider Electric. These control mechanisms keep equipment operating within safe parameters by regulating attributes like pressure, temperature, and voltage. They are used in large industrial centers in production and assembly processes, and their use in oil refineries is not uncommon.

One of the biggest and most sophisticated attacks targeted Triconex controllers at the Saudi Arabian company’s oil and gas facilities in 2017. The attack is believed to have been designed to cause significant damage to Saudi Aramco’s oil and gas operations. Luckily, a bug in the attacker’s computer code shut down the plant’s production systems before it could cause significant damage to operational assets and infrastructure.

Russian Attack on Ukrainian Power Grid

In 2015, Russian state-sponsored actors used advanced malware to take down the information systems of three energy distribution companies in Ukraine. The attack turned off 30 substations and rendered almost 250,000 people without electricity for about 5 hours. Many experts have observed that Russia uses cyberattacks as preludes to actual military invasions. 

Russia is known to possess extremely advanced and sophisticated cyberwarfare capabilities. It has no shortage of equipment and, most of all, talent. The Hollywood trope about Russian hackers concocting evil plans is not too far from reality.

US Attack on Iran’s Nuclear Program

The United States and its allies have not been subtle in their attempts to prevent Iran from getting their hands on a nuke. It is a frightening possibility that might destabilize the region. To inflict a crippling on Iran’s nuclear program, the United States and Israel jointly developed a cyberweapon known as Stuxnet to target Iran’s nuclear facilities.

The attack targeted industrial control systems in Iran’s nuclear facilities, infecting over 200,000 computers and causing 1,000 machines to degrade physically. This devastating blow to the Middle Eastern country was done without firing a single shot.

ServiceNow Cybersecurity Shield

Government agencies face high stakes when it comes to cybersecurity. The challenges are monumental, from safeguarding citizens’ data to ensuring national security. In light of this, the ServiceNow module acts like a digital fortress to protect valuable assets. The SecOps module steps in to automate incident responses and integrates seamlessly with existing security tools. This means threats are not just identified; they’re squashed promptly.

Imagine this scenario where a potential breach is detected. Normally, panic ensues in your department, followed by a flurry of communications that might take hours or even days. But SecOps irons out all the kinks in this process. It sends out alerts automatically and coordinates responses swiftly, ensuring minimal impact. It’s like having a 24/7 cybersecurity guard who’s always on alert so you can sleep a little easier at night.

The Backbone of Integrity

Governance, Risk, and Compliance in government isn’t just about checking boxes. It’s about ensuring accountability and upholding the public’s trust. ServiceNow’s GRC module helps government agencies manage regulations and maintain compliance without any bureaucratic headaches. With automated risk assessments and compliance management, ServiceNow makes it easier to align with laws and regulations such as GDPR or the Federal Information Security Management Act (FISMA).

Imagine you’re managing public health data. Compliance with health regulations is non-negotiable. ServiceNow’s GRC tools allow you to monitor and audit this data, ensuring continuous and certified compliance, not just an annual scramble to pass inspections.

Here’s another scenario – Consider you’re the head of a governmental financial institution dealing with PCI-DSS and SOX. The criteria for compliance are critical and multi-layered. ServiceNow’s GRC provides a unified platform where risks are assessed, compliance activities are automated, and everything from policy management to real-time reporting is simplified. What does this mean for you? Less time worrying about compliance and more time to innovate and run the institution efficiently. 

Why does it matter? 

When government institutions are not safe, what does that say about the private sector?

Whether in government or the private sector, the integration of SecOps and GRC from ServiceNow can transform how organizations handle security and compliance. The automation, integration capabilities, and real-time operations turn reactive processes into proactive measures. You’re not just responding to threats and regulatory changes; you’re anticipating them and acting in advance.


Whether you’re a government official striving to protect sensitive data or a business leader aiming to navigate through regulatory complexities, ServiceContinueNow’s SecOps and GRC modules are your go-to tools. They don’t just support your operations; they enhance and empower them.

Adopting these solutions means you’re not just keeping up; you’re staying ahead. It’s about making security and compliance part of your organizational culture, something that drives your operations instead of hindering them. So, are you ready to level up? Let ServiceNow pave the way to a more secure and compliant future. Your mission matters, and with the right tools, you’ll be unstoppable.